Shaswat Brand Designing Studio

Policy

Policy

Privacy Policy

General Information
We, at Shaswat and its wholly-owned subsidiaries (collectively, “we” or “the Company”), are committed to safeguarding the privacy of our business partners who are licensed to use our software (“the Software”) on their internal network (“you” or “Client”) and our client’s end users who have access to any of the information resources monitored by our Software (“End Users”).

We encourage you and your End Users to read this “Software Privacy Policy” (“Privacy Policy”) carefully and use it to make informed decisions. By using our Software, you agree to the terms of this Privacy Policy, and your continued use of the Software constitutes your ongoing agreement to it.

Client’s Obligation
Without derogating any of the terms and warranties of the Master License Agreement or Subscription Service Agreement and our website’s privacy policy, Client shall ensure that all End Users are informed of, and have given their consent to, Company’s use and processing of any information, as detailed during this Privacy Policy, to the extent such consent is required by applicable law.

What Information Will We Collect?
We collect two kinds of information after you or your End Users begin using our Software:
  • Personal Information
    The first form of information is individually identifiable information, namely, information that identifies a person or may reasonably identify a private individual (“Personal Information”), which includes the following:

    • Client’s Information: We may collect contact information (including Personal Information) from you when you register on our site, buy our newsletter, register for an event, answer a survey, or fill out a form. Please review our policy for more details regarding the privacy practices for the Client’s Personal Information.

    • Feedback: When you allow us (or our trusted third-party service providers) to receive your End Users’ feedback and rating concerning the Software (“Feedback”), we may collect Personal Information, such as the email address of the End User, their full name, their IP address, and the Client’s email. We may also collect any Personal Information that your End User voluntarily shares with us when they provide feedback (e.g., content, images, etc.).

    • To provide some of our Software as a Service (“SaaS”) products, we may collect metadata of your End Users, including IP addresses, MAC addresses, user agent, identifiers issued by Client, the path of files, and file names. Under certain privacy regulations, some of this metadata may be classified as Personal Information.

  • Non-Personal Information
    The second kind of information is unidentified and non-identifiable information per you or your End Users, which may be made available or gathered via your use of the Software (“Non-Personal Information”). We are not aware of the identity of the user from whom the Non-Personal Information was collected.

    Non-Personal Information that may be collected includes usernames, directory names, server names, share names, file names, configurations, logs associated with Software and Client (e.g., event logs), browsing events, and technical information transmitted by your device or your End Users’ devices, such as software and hardware information (e.g., browser type, language preference, time zone, and the name from which you or your End Users are connected to the Software).

    Additionally, when you allow us (or our trusted third-party service providers) to receive your End Users’ Feedback with respect to Software, we may gather Non-Personal Information such as the following: feedback rating, feedback tags, feedback text, browser type and language, package, viewport of the screen, page URL on which the Feedback was given, a screenshot of the screen on which feedback was provided (with all textual strings redacted), and our clients.

Terms & Conditions

Software Development and Consulting Services
This Service Agreement (“Agreement”) applies and governs the Statement of Work(s), project, letter of intent, or other documents (“SOW”) executed between Shaswat or any of its affiliates [specifically identified within the SOW] (“Consultant/Consultant”) and Customer, for providing professional services (“Services”) or deliverables (“Deliverable”) for software development and consulting.

Payments
1.1. The price per case for each Product specified here shall be mentioned in each purchase order placed after negotiation.
1.2. All Products/Services shall be shipped and invoiced to the Customer or its Distributor as specified in the applicable purchase order.
1.3. Party must pay 100% of the total payment in advance.

Approval Process
Customer will have seven (7) days following receipt of the Services or Deliverable (“Acceptance Period”) to finish acceptance tests as per the acceptance criteria agreed within the SOW (“Acceptance Criteria”). If no notice of non-conformance to Acceptance Criteria is reported during the Acceptance Period, Deliverables or Services are deemed accepted by the Customer.

Confidentiality
Confidential information shall mean any information disclosed by one party to the other, in any form including documents, business plans, software, technical/financial/marketing/customer/business information, specifications, analysis, designs, data, computer programs, and other information regarding personnel or Affiliates of a party. This shall exclude any information that is publicly known, received by the Receiving Party from a third party without breach of this Agreement, or independently developed by the Receiving Party without using Confidential Information.

Intellectual Property Rights
Customer shall own all rights, title, and interest in and to the Deliverables. The rights, title, and interest in the Deliverables shall be granted to the Customer only upon receipt of full payment by the Consultant. Consultant grants Customer a perpetual, non-exclusive, worldwide, transferable, royalty-free license to use any pre-existing intellectual property solely in connection with the Deliverables.

Warranties
Except as expressly stated in this Agreement, the parties disclaim all warranties of any kind, implied, statutory, or otherwise, including implied warranties of merchantability, non-infringement, title, and fitness for a particular purpose.

Limitation of Liability
The total liability of the parties under this Agreement shall not exceed the fees paid to the consultant hereunder. The parties disclaim any indirect, special, consequential, or incidental damages or loss of revenue or business profits, however caused.

Termination
Either party may terminate the Agreement upon sixty (60) days’ notice to the other party. Either party may terminate this Agreement immediately if the other party breaches the terms of this Agreement and the breach remains uncured for 30 days from the date of receipt of the notice. In case of termination, the Consultant shall be paid for the Services provided on a pro-rata basis.

Non-Hire and Non-Solicitation
During the term of this Agreement and for one (1) year thereafter, neither party will recruit, solicit, or induce any personnel, Consultant, or advisor of the other party to terminate their relationship with such other party without written permission.

Refund Policy

Welcome to Shaswat. These refund rules outline what you can expect for the items you purchase, providing a transparent approach to refunds for a fair experience.

Refund Policy
One-time End Product fees are non-refundable. If the end user believes the payment was charged in error, they can provide written notice to our Customer Support and request to cancel the Fee by emailing us at info@shaswat.in.

We will not cancel Fees after the End Product has been downloaded or used outside the Shaswat Site. Eligibility to cancel a Fee will be assessed by our Customer Support team based on various factors, including violations of our Terms of Service and improper usage of Shaswat.